1 live now
Open conversations
Welcome back, Aylin.
3 new patient enquiries since you last logged in. Elena from Spain is waiting for a human coordinator — your queue is at 1.
Conversations today
47
+38% vs last week
New bookings
7
+2 vs yesterday
Quoted pipeline
$84.2K
+$12.4K this week
Avg. response time
11s
−4s (AI assistant)
Live activity
Conversations happening now
Upcoming
Today's consultations
JUN
04
Elena Martín · Rhinoplasty
JUN
04
Ahmed Al-Saud · Facelift
JUN
05
Yuki Tanaka · Hair transplant
Insights
What's driving conversions this week.
Top languages this week
Spanish & Arabic patient inquiries up sharply — likely the new Madrid & Riyadh ad campaigns.
37%ES
24%AR
18%EN
21%other
Most-asked treatment
Rhinoplasty enquiries are 2.3× higher than next-closest. Avg. quote-to-booking is 3.2 days.
68%Rhino
14%Hair Tx
12%Facelift
Assistant resolution
76% of chats resolved by the AI assistant — no human handover needed. Saves ~14 coordinator hours per week.
76%AI only
19%Handover
5%Booked direct
Assistant tuning
Teach your assistant something new.
Add FAQs, scripts, recovery protocols or pricing rules. Your assistant uses these in every patient conversation — in every language.
Team
Coordinators online now.
AK
MA
AY
SK
LD
5 coordinators · covers EN, TR, AR, RU, FR, DE between them. Average response time on handovers: 42 seconds.
+ Invite coordinator
Bookings & consultations.
Every consultation across all your doctors and treatments. Filter by status, doctor, or treatment.
Today
4
3 confirmed · 1 pending
This week
23
+5 vs last week
Show-up rate
92%
+3pp vs Q1
Booking → procedure
41%
+6pp this quarter
Filter
All consultations
| Patient | Treatment | Doctor | Date & time | Format | Status | |
|---|---|---|---|---|---|---|
EM Elena Martín ES · Spain · ref CLR-2C9A | Rhinoplasty | Dr. Karaca | Jun 4 · 14:30 | Video | CONFIRMED | |
AS Ahmed Al-Saud AR · UAE · ref CLR-7TKL | Facelift | Dr. Yılmaz | Jun 4 · 16:00 | In-person | CONFIRMED | |
YT Yuki Tanaka JA · Japan · ref CLR-MN8X | Hair transplant | Dr. Aslan | Jun 5 · 10:00 | Video | PENDING DOCS | |
SR Sofia Romano IT · Italy · ref CLR-RPQ4 | Rhinoplasty | Dr. Karaca | Jun 6 · 11:30 | Video | CONFIRMED | |
JD James Davies EN · UK · ref CLR-J6FW | Eyelid surgery | Dr. Yılmaz | Jun 7 · 09:00 | In-person | CONFIRMED | |
FK Fatima Khalil AR · Saudi Arabia · ref CLR-K3LM | Facelift | Dr. Yılmaz | Jun 8 · 15:00 | In-person | DEPOSIT DUE | |
KP Klaus Pfeiffer DE · Germany · ref CLR-PF77 | Rhinoplasty | Dr. Karaca | May 28 · 14:00 | Video | COMPLETED | |
LV Léa Vidal FR · France · ref CLR-VD03 | Hydrafacial | Dr. Yılmaz | May 27 · 11:00 | In-person | NO-SHOW |
Your patients.
Every patient who's chatted, booked or completed a procedure. Conversation history, language, and quoted treatments live here.
Total patients
1,247
+34 this month
Active leads
86
in conversation now
Languages active
14
ES, AR, EN top this week
Avg. lifetime value
$6.8K
+12% vs Q1
Database
All patients
| Patient | Country / language | Interest | Stage | Quoted | Last contact | |
|---|---|---|---|---|---|---|
EM Elena Martín elena.m@gmail.com | ES Spain | Rhinoplasty | CONSULTATION SOON | $4,500–$9,000 | 2h ago | |
AS Ahmed Al-Saud ahmed.saud@email.ae | AR UAE | Facelift | BOOKED | $12,000 | Yesterday | |
YT Yuki Tanaka y.tanaka@gmail.com | JA Japan | Hair transplant | PENDING DOCS | $5,800 | 3h ago | |
SR Sofia Romano sofia.r@protonmail.com | IT Italy | Rhinoplasty | BOOKED | $5,200 | 5h ago | |
JD James Davies jd@davies.co.uk | EN UK | Eyelid · Brow lift | BOOKED | $6,800 | 1d ago | |
FK Fatima Khalil f.khalil@gmail.com | AR Saudi Arabia | Facelift | DEPOSIT DUE | $15,000 | 2d ago | |
KP Klaus Pfeiffer k.pfeiffer@de.com | DE Germany | Rhinoplasty | PROCEDURE DONE | $6,500 | 1w ago | |
LV Léa Vidal leavi@gmail.com | FR France | Hydrafacial · monthly | RECURRING | $450/visit | 2w ago |
Services & prices.
What your assistant quotes patients. Edit here — changes appear in chat instantly.
Price = all-inclusive policy. Your patients see ranges in chat & booking, never line-items. If you change a range, your assistant updates within seconds — no retraining needed.
Teach your assistant.
Add FAQ answers, scripts, recovery protocols and tone rules. Your assistant uses these in every patient conversation — in every language. No retraining needed.
Knowledge base
FAQs & scripts
What does rhinoplasty include?
Surgery, anaesthesia, 2 nights of post-op care, splint removal, recovery coordinator for 6 months, translator if needed. Excludes airfare and hotel beyond 2 nights.
How long is the recovery?
Splint comes off day 7. Visible swelling resolves over 2-3 weeks. Final shape settles over 6-12 months. Most patients return to work in 10 days.
Do you accept international insurance?
We provide itemised invoices in your local currency for reimbursement. Direct billing supported for: Bupa, Cigna Global, IMG.
Can I book without a consultation?
No surgical procedure is booked without a 90-min consultation first — either video or in-person. This is for your safety. Non-surgical (Botox, fillers) can be booked directly.
Tone & persona
How it speaks
Auto-handover
Escalation rules
When to automatically pull in a human coordinator:
System prompt
The core instructions your assistant lives by.
You are Maison Lumière's patient assistant. Speak warmly. Match the patient's language automatically. Quote treatments as inclusive ranges. Never pressure for booking; suggest the free consultation. Defer revisions and complex cases to a human coordinator. Speak about Dr. Selin Karaca with respect — she founded the clinic in 2012…
Doctors & calendar.
Manage your surgical team, specialties, and consultation slots. Patients see this in chat and the booking flow.
SK
ACCEPTING NEWDr. Selin Karaca
Founder · Rhinoplasty · 16 years
SpecialtiesRhinoplasty, Revision
LanguagesTR · EN · DE
Next slotTomorrow 10:00
Booked this month23 cases
MA
ACCEPTING NEWDr. Mehmet Aslan
Hair Transplant · DHI · 14 years
SpecialtiesDHI, FUE, Beard transplant
LanguagesTR · EN · AR
Next slotJun 6 14:00
Booked this month18 cases
AY
PARTIAL · JUN 10–17Dr. Ayça Yılmaz
Facelift · Eyelid · 12 years
SpecialtiesFacelift, Eyelid, Brow
LanguagesTR · EN · FR
Next slotJun 18 09:00
Booked this month11 cases
Add a doctor
Specialty, languages, availability
This week
Doctor availability
Dr. Karaca
MTWTFSS
Dr. Aslan
MTWTFSS
Dr. Yılmaz
MTWTFSS
AvailablePartial · half-dayOff
Your team.
The humans patients reach when the AI hands off. Each coordinator's language coverage and availability is shown to the assistant in real time.
| Coordinator | Languages | Status | Today's chats | Avg response | Role | |
|---|---|---|---|---|---|---|
AK Aylin Kaya aylin@maison-lumiere.com | TR · EN · DE | ● ONLINE | 14 | 32s | Senior coordinator | |
MA Mehmet Aslan mehmet@maison-lumiere.com | TR · EN · AR | ● ONLINE | 9 | 48s | Coordinator | |
AY Ayça Yılmaz ayca@maison-lumiere.com | TR · EN · FR | ● ONLINE | 7 | 1m 12s | Coordinator | |
SK Selin Karaca selin@maison-lumiere.com | TR · EN · DE | ○ OFFLINE | — | — | Owner · Doctor | |
LD Levent Demir levent@maison-lumiere.com | TR · EN · RU | ○ AWAY · 2h | 3 | 52s | Coordinator |
Coverage
Language & timezone matrix.
| Language | Native speakers on team | Coverage (24h) | Status |
|---|---|---|---|
| Turkish | 5 coordinators · all doctors | 100% | FULLY COVERED |
| English | 5 coordinators · all doctors | 100% | FULLY COVERED |
| Arabic | 1 coordinator (Mehmet) | 68% | PARTIAL · INTERPRETER FALLBACK |
| French | 1 coordinator (Ayça) | 40% | PARTIAL · INTERPRETER FALLBACK |
| German | 2 coordinators | 84% | GOOD COVERAGE |
| Russian | 1 coordinator (Levent) | 45% | PARTIAL · INTERPRETER FALLBACK |
| Spanish | 0 — interpreter only | via translation | GAP · CONSIDER HIRING |
Your clinic profile.
What patients see on your colomor page. This is your storefront — keep it sharp.
Identity
The basics
Credentials
Certifications
✓ ISAPS Member
✓ JCI Accredited
✓ Turkish MOH Licensed
✓ EU CE Compliant
+ ASPS
+ EAFPS
+ Other…
Branding
Visual identity
PNG, 512×512 min. Upload →
Changes auto-save
Edits go live on your colomor page within 30 seconds.
Reviews & replies.
387 reviews · ★ 4.9 average. Respond fast — patients who get a reply within 24h are 3x more likely to book a second procedure.
Average rating
4.9
+0.1 vs last month
Awaiting reply
2
avg response 4h
Total reviews
387
+28 this month
5★ rate
87%
3 flagged for tone
Latest reviews
Manage your reputation.
EM
Elena Martín
about Rhinoplasty · Dr. Karaca
AWAITING REPLY · 18h
★★★☆☆
"The result is good but the recovery instructions were only in English — I had to translate them myself with Google. Disappointing for an international clinic. The team was kind though."
ES → EN · Jun 2 · verified booking CLR-2C9A
AS
Ahmed Al-Saud
about Facelift · Dr. Yılmaz
★★★★★
"عيادة رائعة. الفريق تكلم العربية معي طوال الوقت، من الحجز إلى المتابعة. النتيجة طبيعية جداً." "Wonderful clinic. The team spoke Arabic with me throughout — from booking to follow-up. Very natural result."
AR · Jun 1 · verified · clinic replied 12 min later ✓
Your reply: "شكراً جزيلاً يا أحمد — يسعدنا أن نراك مرة أخرى قريباً." · sent 12 min after review
SR
Sofia Romano
about Rhinoplasty consultation · Dr. Karaca
AWAITING REPLY · 4h
★★★★★
"Esperienza eccellente. Dr. Karaca ha capito esattamente cosa volevo. Prenotando il volo per agosto!"
IT → EN · today · verified booking CLR-RPQ4
Grow your clinic.
Run promo codes, reward returning patients, and track which channels bring the best bookings.
Active promo codes
SUMMER25
25% off · rhinoplasty & facelift
Expires Aug 31 · cap 50 redemptions
8Redeemed
€3,200Revenue
RETURN15
15% off · existing patients
No expiry · 1 use per patient
21Redeemed
€4,420Revenue
+ Create a new
promo code
promo code
Referral program
Every patient who refers a friend gets €100 credit. Friends get 10% off their first procedure.
Toggle off, change amounts, or pause anytime.
38Referrals · 30d
12Converted
€8,640Driven revenue
Top booking sources · 30d
Marketplace62%
Direct (assistant)18%
Instagram12%
Referrals6%
WhatsApp2%
Connect your tools.
Sync booking, messaging, payments and calendar with the apps your clinic already uses.
WhatsApp Business CONNECTED
+90 532 ··· 4421 · 1,142 messages this month · 100+ languages
Instagram DM CONNECTED
@maisonlumiere · 312 DMs this month · auto-replied in 14 langs
S
Stripe Connect CONNECTED
€18,420 collected · 31 deposits · payouts daily to TR-IBAN ····6712
Google Calendar
Two-way sync · push bookings to doctor calendars automatically
iyz
iyzico
Turkish payment processor · accept TRY · alternative to Stripe
Mailchimp
Sync patient list · send drip campaigns to past patients
D
Doctolib import
One-click migration · patient records, history, calendar · keep both running during transition
API & webhooks PRIVÉ ONLY
REST API + webhooks · build custom workflows · upgrade to Privé to unlock
Your colomor subscription.
What you pay, what you've used, and where it's all going.
Conversations · MTD
847
of unlimited
Coordinators
3 / 5
2 seats free
Translations · MTD
2,140
included
Bookings driven
31
$58 / booking
Invoices
Billing history
| Date | Description | Amount | Status | |
|---|---|---|---|---|
| Jun 4, 2026 | Maison plan · June | $199.00 | PAID | |
| May 4, 2026 | Maison plan · May | $199.00 | PAID | |
| Apr 4, 2026 | Maison plan · April | $199.00 | PAID | |
| Apr 4, 2026 | Onboarding · one-off | $499.00 | PAID |
Payment
Method on file
VISA
Visa •••• 4421
Expires 11/2028 · Maison Lumière Aesthetic Tech. Ltd.
Expires 11/2028 · Maison Lumière Aesthetic Tech. Ltd.
Notifications
Elena Martín requested a human coordinator
Spanish · rhinoplasty inquiry · queued 8 min ago
8m
New booking · Sofia Romano
Rhinoplasty consultation with Dr. Karaca · Jun 6 11:30
2h
Quote saved · Yuki Tanaka
$5,800 hair transplant quote — saved to favourites
3h
Conversation completed by Aylin
Ahmed Al-Saud · 12-message handover · resolved
5h
Assistant knowledge base updated
2 FAQ entries auto-translated to 14 languages
1d