AI & TRANSLATION
Why "good enough" translation isn't good enough for clinics.
Anesthesia consent forms aren't tourist menus. Here's how we benchmark medical translation, and what failure modes we still see.
Chen Yu · May 18 · 6 min
COMPLIANCE
The GDPR question we get every week — and the boring answer.
"Where is patient data stored?" Spoiler: in the patient's region. The interesting part is how we decided which regions deserve their own cluster.
Marie Berger · May 12 · 5 min
CLINIC OPS
No-shows are a language problem, not a patient problem.
A 23% no-show rate is rarely about flaky patients. We tested 4 hypotheses across 32 clinics. One result surprised us.
Levent Aslan · May 6 · 7 min
PATIENT EXPERIENCE
What patients actually ask when nobody is filtering them.
We read 4,200 anonymized first-touch messages. The top question isn't price. It's about photos.
Sara Hadid · Apr 28 · 9 min
INSIDE COLOMOR
How we shipped Atelier Privé in 8 weeks.
Multi-branch dashboard, API, white-label. The hard part wasn't the engineering — it was deciding what NOT to ship.
Dmitri Volkov · Apr 20 · 11 min
CLINIC OPS
Replying to a 1-star review in 4 languages — a playbook.
The textbook says "respond fast, never argue." Easy in English. Less obvious in Arabic, Russian, or Chinese. Templates inside.
Sara Hadid · Apr 14 · 6 min
COMPLIANCE
e-Fatura, KDV, and the Turkish clinic stack.
If you're a Turkish aesthetic clinic, here's the legal billing setup most platforms miss. We built it in from day one.
Marie Berger · Apr 7 · 5 min
PATIENT EXPERIENCE
The patient WhatsApp screenshot that haunts us.
An anonymized story. A 4-day wait. A booking lost. Why we built our reminder system around it.
Aylin Demir · Mar 30 · 4 min
AI & TRANSLATION
Voice translation, but with bedside manner.
Pre-op consultations need tone, not just words. Here's what we trained for, and what we deliberately won't.
Chen Yu · Mar 24 · 10 min