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Bookings & consultations

Schedule, reschedule, cancel, or change format.

How do I reschedule my consultation? →
What if the clinic doesn't reply? →
Video vs in-person — which is better? →
Cancellation & refund policy →

18 articles · see all →

Languages & translation

Switch language mid-conversation, translation quality, custom languages.

How does the AI assistant work? →
Switching language mid-chat →
Talking to a human in my language →
Why my translation looks odd →

14 articles · see all →

Payments & deposits

How deposits work, refunds, currencies, receipts.

Why do I need to pay a deposit? →
When is the deposit refundable? →
Currency & exchange rates →
Getting a receipt for insurance →

12 articles · see all →

Choosing a clinic

Reviews, certifications, what questions to ask.

How to read clinic reviews →
What does “verified” mean? →
ISAPS / JCI certifications explained →
10 questions to ask in a consultation →

22 articles · see all →

Before & after surgery

Travel, pre-op checks, recovery, post-op care.

Visa support letters →
Hotel partnership rates →
What to pack for surgery abroad →
Recovery timeline by procedure →

16 articles · see all →

Account & privacy

GDPR, data export, account deletion, two-factor.

Export my data (GDPR) →
Delete my account →
Who can see my consultations? →
Two-factor authentication →

9 articles · see all →

Most-read this week.

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BOOKINGS

“The clinic asked for a deposit — is this normal?”

Yes. Verified clinics on colomor collect 8-15% deposits to secure your slot. Here's how refunds, transfers, and disputes work.

5 min read · 2.4k views

LANGUAGES

Switching languages mid-conversation

You can change languages anytime — the assistant remembers everything you've discussed. Your clinic still reads the original.

3 min read · 1.8k views

FOR CLINICS

Onboard your clinic in 5 minutes

Paste your website URL → the AI extracts services, doctors, and prices → review and publish. Step-by-step walkthrough.

8 min read · 3.1k views

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Email & tickets

For account issues, billing or anything not urgent. Replies within 4 hours on business days.

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Status & uptime

Real-time platform health

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